Burning Bridges AI Privacy Policy

Introduction

This Privacy Policy describes how Burning Bridges AI handles information when you use burning-bridges-ai.art. For privacy questions or requests, contact support@burning-bridges-ai.art.

Information We Collect

• Account information: your name, email address, authentication records, and information you provide when signing in or contacting support.
• Photos and generated content: images you submit for generation, selected templates and settings, generation requests, task status, and generated video links. Submit only images you are authorized to use, with permission from identifiable people depicted.
• Orders and credits: purchased products, order references, payment status, and credit balances and usage. Payment processors handle card details; we do not store full card numbers or card security codes.
• Technical information: operational and security logs, and cookies or similar storage used for sign-in, language preferences, and service operation. Analytics providers may receive usage information if analytics is enabled on the site.

How We Use Information

We use information to operate accounts, generate and deliver videos, track orders and credits, respond to support requests, investigate failures, and prevent fraud, abuse, and unauthorized access.

Service Providers and Sharing

Uploaded images and generation instructions are sent to third-party AI providers, including fal.ai, which provides access to the Seedance 2.0 model by ByteDance, to process your requested video. Hosting, database, and storage providers process information needed to run the service. Waffo Pancake processes payments when you choose Waffo; we receive order and payment results needed to fulfil purchases. These providers may process information in countries other than your own under their respective privacy policies.

We do not sell your personal information. We may disclose information when required by law or when necessary to investigate abuse and protect users or the service.

Cookies

Essential cookies and browser storage support authentication and preferences. Where optional analytics or similar tools are enabled, you can use the site's available cookie controls or your browser settings. Blocking essential cookies may prevent sign-in or other functions from working.

Retention and Security

We retain account, task, order, and support records for as long as needed to provide the service, resolve disputes, prevent abuse, and meet applicable recordkeeping obligations. Uploaded and generated media may also be retained by the AI or storage providers that process it; generated links may expire. Contact us to request deletion of your data. Some records may need to be retained for legal or transaction purposes.

We use access controls and encryption in transit to protect information. No storage or transmission system can guarantee absolute security.

Your Choices and Requests

You may request access, correction, export, or deletion of your personal information by emailing support@burning-bridges-ai.art. We may need to verify your identity. Rights and exceptions depend on applicable law. Do not send passwords or full payment-card details in an email.

Children

The service is intended for adults aged 18 or older. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.

Updates and Contact

We may update this policy as the service changes. The date above identifies the latest revision; material changes will be announced through the service where appropriate.

Website: https://burning-bridges-ai.art

Email: support@burning-bridges-ai.art

See also our Terms of Service.